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    Return policy and conditions

    Return and Exchange policy

    Our goal is for your order to arrive in perfect condition, and we always hope you like your purchase.

    Returns must comply with the return and replacement policy described as follows:

    If you receive a damaged or defective product, or if it does not meet the specifications specified on 100100 Store, please inform Customer Service as soon as possible, and we will arrange to return the product for a full refund.

    Return and exchange is available within 14 days from the date of receiving the items and up to 30 days in cases of manufacturing defects from the time of receiving the order.

    If the item is discovered to be counterfeit, you will be refunded the price of the item in addition to the shipping cost.

    Products and items must be intact, unused, and undamaged with all contents and must be returned in the original brand boxes and dust bags, inside a protective outer box when shipping.

    Products must be returned with the 100100 trust mark or brand tag attached to the product if available, in its original location.

    Cosmetics and health care products must be returned unopened, unused, and original product packaging must not be opened or damaged.

    Items related to hygiene matters such as pajamas and underwear are excluded from returns.

    Electronic products cannot be returned in case of change of mind if they are not sealed and in their original packaging.

    Return shipping charges are to be paid by the customer and are non-refundable and if the money is refunded, the return shipping cost will be deducted from the refund amount.

    We will keep you updated on receiving your order until it reaches us and the time it takes for your exchanged product to arrive may vary depending on where you live.

    If the product is received from the sellers, the product must be returned to the store, or the customer will bear the shipping cost, and it must be in its original condition and in accordance with the established return conditions.

    Once we receive and verify the returned product, we will send a message to you via the communication channels, e-mail, messages, or others, to inform you that we have received the returned product, and we will also inform you of the approval or rejection of the return.

    If the return is approved after verifying the integrity of the product and the terms of the return, a refund will be made, and the balance will be transferred automatically to the credit card or the original payment method or the balance of the customer’s account on our platform within a few days, after deducting the value of any damages, if any.

    If you do not receive the refund within 14 working days of receiving the product, first check your bank account and if the amount is not available, contact your credit card company, bank, or payment method as it may take some time to return your refund. If you have not yet received a refund, please contact us on our customer service channels.

    If a product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate or balance will be sent to you in your account on our platform.

    If the item was not marked as a gift when purchased (as an optional service if available), or if the gift giver has shipped it to himself to give it to you later, we will send the refund to the gift giver, and he will know your request for a return of the gift after checking all return conditions.

    Only regular-priced products that are not included in the promotional discounts can be compensated. As for the liquidation items, they cannot be compensated according to the announced offers and liquidation policies.

    The customer or the customer has the right to demand a full refund of the order value only if the order has not been received by him within a maximum of 3 months from the date of the order.

    In the event of a request to replace the product after the period indicated for the return due to a defect in the industry, the customer must submit a request to replace or maintain the product during the warranty period, provided that the product contains a warranty certificate, and coordination with the seller will be made to perform maintenance or replacement if necessary.

    The customer or buyer is not entitled to claim a refund of the value of the order in the event of the delay in the arrival of the order due to force majeure reasons, which may impede air traffic or suspend the work of international or local shipping companies, such as political decisions of countries, forced suspension and bans resulting from the Corona - Covid 19 global pandemic.

    Please be aware when trying your purchases to return them in their original condition. We will not be able to accept any returns that do not comply with our policy.

    When executing and completing the order, the customer or customer has agreed to the terms of our platform included in the privacy policy, confidentiality of information, shipping, return, and replacement policies.